What are your payment terms?
FOB with the balance payable after you have seen the inspection photos. The exact terms are written into the quotation and the Proforma Invoice — nothing is left to a verbal agreement.
Who pays freight and duties, and which Incoterms do you use?
Every quotation states its Incoterms in plain language — FOB by default. Ask for DDP and the current HTS rate is verified before it appears on the quote, never guessed.
What if the bulk order does not match the sample?
The sample you approve becomes the inspection reference for the bulk — not a catalogue photo. Colour-critical items are matched to Pantone references written into the spec sheet, and you see inspection photos before the balance is due.
How much is a sample and how fast?
US$25–40 per model, prepared in 5 days, and the fee is credited back in full against your first production order.
What is the minimum order quantity?
MOQ from 200 pieces per model for the stocked range, 300 for the belly band. The three mobility models run on trial quantities — ask and we will quote what makes sense for your first order.
How do we start a private label order?
Send a reference product, target specification or product idea. We confirm materials, dimensions, packaging and the approved sample before production. Labels and hangtags follow your artwork.
Will batch quality drift between orders?
Each run is inspected against your approved sample and your spec sheet is reused for the next order, so the reference does not change between batches. Batch records are kept for every run.
Which compliance documents does my market need?
It depends on the market and the product. Tell us where the goods are going and we will list what your buyers and platforms are likely to ask for — and tell you honestly which documents we can supply.